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I still remember when I met Susanna in fourth grade. She had a different style of clothes and hair than other kids and came from the big city of Los Angeles. We became fast friends. When I see her mother Sandy she will remark, "I still remember when you made Susanna feel comfortable when we arrived that first year, that year was tough for us... thank you so making her feel welcomed."  

This last weekend we enjoyed a meal, only a few blocks from our old school Holy Cross. While it was so many years ago I do remember Susanna standing in the doorway of the classroom probably hoping for someone to invite her in.

I started to reflect about our new clients; so often they are in a vulnerable state having a problem or challenge (whether emotional or physical) often for many weeks, months and sometimes years. It's imperative that they feel welcomed from their first contact with us.  

I just wrote a post and share idea to ensure that your new clients are welcomed, remain loyal to our treatments and follow through and feel they are in good hands.  

I'm very excited for the upcoming special tele-class How to Attract More Referrals so
You Can Expand Your Practice Now. Jobie Summer known as "the Referral Queen"  will be sharing her strategies and what she's learned over the many years assisting service professionals. Getting referrals is one of the easiest ways to develop their practice but it also does it also can be frustrating if you don't know how to ask for referrals properly.

I highly recommend attending this class you will learn strategies you can use right away.  Check out details.
 


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